Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of our website and the purchase of products from Valenne. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Valenne provides online retail services offering cardigan products to customers. These Terms and Conditions apply to all visitors, customers, and users of our website.

2. Company Information

Company Name: Valenne

Business Address: 7 PRIESTLEY AVENUE, EXETER, EX4 8DG

Email Address: support@valenne.online

Telephone: +44 7716526268

3. Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of other users or restrict their enjoyment of the website.

You must not attempt to interfere with the operation, security, or functionality of our website, introduce harmful content, or misuse any information provided through our services.

4. Product Information

We aim to provide accurate descriptions, images, colours, sizes, and product details for all cardigans available on our website.

However, slight variations may occur due to differences in screen displays, lighting conditions, manufacturing processes, or material characteristics.

We reserve the right to update product information, correct errors, change availability, or modify product details without prior notice.

5. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we will contact you and provide appropriate assistance, which may include offering an alternative solution or processing a refund where applicable.

6. Pricing and Payments

All prices displayed on our website are provided in the applicable currency and include the information shown at checkout.

We reserve the right to change product prices at any time. Any price changes will not affect orders that have already been confirmed.

Payment must be completed successfully before an order can be processed and dispatched.

7. Order Process

When you place an order, you agree that all information provided is accurate, complete, and up to date.

After submitting an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order until payment has been successfully processed and the order has entered preparation.

We reserve the right to refuse or cancel orders in certain circumstances, including incorrect pricing information, suspected fraudulent activity, or product availability issues.

8. Customer Information

Customers are responsible for providing correct personal information, including name, delivery address, email address, and contact details.

We cannot be held responsible for delays, failed deliveries, or additional costs caused by incorrect information provided by customers.

9. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe.

Delivery times may vary depending on location, shipping conditions, courier services, and other circumstances outside our control.

Once an order has been dispatched, customers are responsible for ensuring someone is available to receive the delivery where required.

10. Delivery Issues

If your order does not arrive within the expected timeframe, please contact us with your order details so we can assist you.

We are not responsible for delays caused by incorrect delivery information, unsuccessful delivery attempts, customs procedures, courier delays, or events beyond our reasonable control.

11. Returns and Exchanges

Customers should review our return and refund policy before purchasing.

Products must meet the required return conditions, including being unused, unworn, and returned with original packaging where applicable.

We reserve the right to refuse returns that do not meet the required conditions.

12. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible with relevant details.

We will review the issue and provide appropriate assistance according to the circumstances.

13. Intellectual Property

All website content, including text, images, product descriptions, graphics, logos, and design elements, belongs to Valenne or is used with appropriate permission.

You must not copy, reproduce, distribute, modify, or use any website content for commercial purposes without prior approval.

14. Limitation of Liability

We are not responsible for any loss, damage, or inconvenience caused by circumstances beyond our reasonable control.

Our responsibility is limited to the value of the products purchased and the services directly provided to customers.

Nothing in these Terms and Conditions limits any rights that customers may have under applicable UK consumer protection laws.

15. Website Accuracy

We make reasonable efforts to ensure that information on our website is accurate and updated.

However, we cannot guarantee that all information will always be completely error-free, current, or available at all times.

16. Account Responsibility

If customers create an account on our website, they are responsible for keeping their account information confidential and ensuring that account details remain secure.

Customers must notify us if they believe their account information has been used without permission.

17. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions when necessary.

Any changes will apply from the time they are published on our website. Customers are encouraged to review these terms regularly.

18. Applicable Law

These Terms and Conditions are governed by and interpreted according to the laws of the United Kingdom.

Any disputes relating to these Terms and Conditions will be handled according to applicable UK laws and regulations.

19. Contact Information

If you have any questions regarding these Terms and Conditions, orders, products, or services, please contact us.