At Valenne, we aim to provide a safe, simple, and reliable payment experience for all customers purchasing our cardigans and other available products. This Payment Policy explains the payment methods, payment procedures, security measures, and related terms that apply when placing an order through our website.
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Accepted Payment Methods
We accept secure and commonly used payment methods available during the checkout process. Customers can select their preferred payment option from the payment methods displayed on the checkout page.
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Payment Processing
All payments must be completed successfully before an order can be processed and prepared for dispatch. Orders will only be confirmed once payment has been authorised and received.
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Payment Confirmation
After completing a purchase, customers will receive an order confirmation indicating that their payment has been successfully received. If payment confirmation is not completed, the order may not be accepted or processed.
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Payment Security
We take reasonable steps to protect customer payment information and ensure that payment transactions are handled securely. Customers should always ensure that their payment details are entered accurately and through a secure connection.
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Accurate Payment Information
Customers are responsible for providing correct payment details when placing an order. Any delays caused by incorrect payment information, declined transactions, or incomplete payment details are the responsibility of the customer.
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Payment Authorisation
All payments may be subject to verification and authorisation by the customer’s payment provider. In some cases, additional verification may be required before an order can be completed.
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Failed or Declined Payments
If a payment is declined, unsuccessful, or cannot be authorised, the order will not be completed until a successful payment has been received. Customers should check their payment details or contact their payment provider if necessary.
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Order Processing After Payment
Once payment has been successfully completed, we will begin processing the order according to our standard order preparation procedures. Processing times may vary depending on product availability and order volume.
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Currency and Charges
All prices displayed on our website are shown according to the applicable currency settings available during the shopping experience. Customers are responsible for any additional charges applied by their bank or payment provider.
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Payment Disputes
If a customer believes there is an issue with a payment transaction, they should contact us as soon as possible with relevant order details so we can review and assist with the matter.
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Fraud Prevention
To protect our customers and our business, we may review orders that appear unusual or require additional verification. Orders may be delayed or cancelled if payment security concerns cannot be resolved.
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Third-Party Payment Services
Some payment methods may be processed through external payment providers. Customers should review the terms and conditions of their chosen payment provider before completing a transaction.
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Duplicate Payments
If a customer believes they have been charged more than once for the same order, they should contact us with their order information so we can investigate and resolve the issue.
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Payment Information Privacy
Customer payment information is handled with care and is only used for completing transactions, preventing fraud, and providing payment-related services.
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Refund Payment Method
Approved refunds will generally be issued using the original payment method used for the purchase. Processing times may vary depending on the customer’s payment provider.
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Order Cancellation and Payment
If an order cancellation request is accepted before processing or dispatch, any eligible refund will be handled according to our refund procedures and the original payment method.
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Changes to Payment Options
We reserve the right to update, add, or remove available payment methods when necessary to maintain secure and efficient payment processing.
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Customer Responsibility
Customers must ensure they have sufficient funds or available credit before completing a purchase. We are not responsible for payment failures caused by customer banking restrictions or payment provider issues.
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Contact Information
If you have any questions regarding payments, transactions, or payment-related issues, please contact us using the information below:
Company Name: Valenne
Address: 7 PRIESTLEY AVENUE, EXETER, EX4 8DG
Email: support@valenne.online
Phone: +44 7716526268
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Policy Agreement
By placing an order through our website, customers confirm that they have read, understood, and agreed to the terms outlined in this Payment Policy.