Shipping Policy

This Shipping Policy explains how orders are processed, dispatched, delivered, and handled when customers purchase cardigans from our website. Please review this policy carefully before placing an order.

1. Order Processing

Orders are processed after they have been successfully submitted and payment has been accepted. We will prepare the items included in the order using the information provided by the customer during checkout.

Customers are responsible for ensuring that all order details, including the delivery address and contact information, are accurate before completing their purchase.

2. Order Confirmation

After an order is successfully placed, customers may receive an order confirmation containing relevant order details.

Customers should review the information in the confirmation carefully and contact us as soon as possible if they notice an error in the order information.

3. Shipping Address

Orders will be shipped to the delivery address provided during checkout.

Customers must provide a complete and accurate shipping address, including any required building number, flat number, postcode, city, and other information necessary for successful delivery.

We are not responsible for delivery problems caused by incomplete, incorrect, or outdated address information supplied by the customer.

4. Address Changes

If a customer needs to change the shipping address after placing an order, they should contact us as soon as possible.

We will make reasonable efforts to update the delivery information if the order has not yet been processed or dispatched. Once an order has been dispatched, it may no longer be possible to change the delivery address.

5. Order Preparation

Before dispatch, orders may be subject to routine preparation and verification procedures. These may include checking the ordered products, quantity, shipping information, and other order details.

Processing requirements may vary depending on the order and circumstances.

6. Dispatch

An order is considered dispatched once it has been handed over for transportation to the delivery destination.

Where applicable, customers may receive shipping or dispatch information after the order leaves the processing stage.

Dispatch does not mean that the order has already been delivered.

7. Delivery Time

Delivery times may vary depending on the destination, delivery service, transportation conditions, customer address, order volume, and other circumstances outside our direct control.

Any estimated delivery information provided to customers should be treated as an estimate rather than a guaranteed delivery date unless otherwise expressly stated.

8. Delivery Delays

Although reasonable efforts are made to support timely delivery, delays may occasionally occur.

Possible causes of delay may include transportation disruption, severe weather, public holidays, high shipping volumes, operational difficulties, customs procedures where applicable, incorrect delivery information, or other circumstances beyond reasonable control.

Customers are encouraged to contact us if an order appears to be significantly delayed.

9. Delivery Attempts

The carrier or delivery service may make one or more delivery attempts at the address provided by the customer.

If nobody is available to receive the parcel, the carrier may leave delivery instructions, arrange another delivery attempt, redirect the parcel to a collection location, or follow its normal delivery procedures.

Customers should follow any delivery instructions provided by the carrier.

10. Failed Delivery

If delivery cannot be completed because of an incorrect address, inaccessible location, repeated failed delivery attempts, refusal to accept the parcel, or failure to collect the parcel when required, the shipment may be returned.

Where an order is returned because of circumstances attributable to the customer, additional delivery arrangements may be required before the order can be sent again.

11. Returned-to-Sender Parcels

If a parcel is returned to us by the carrier, we may contact the customer to determine the appropriate next step.

Before requesting a new delivery, customers may be asked to confirm their complete shipping information.

Any applicable rights relating to cancellation, returns, refunds, or replacement will be considered separately in accordance with our relevant policies and applicable UK consumer law.

12. Damaged Parcels

Customers should inspect the parcel and products after delivery.

If a parcel arrives visibly damaged or the products inside appear to have been damaged during transportation, customers should contact us as soon as reasonably possible and provide relevant order details and information about the condition of the parcel or products.

Customers should retain the packaging where reasonably possible until the matter has been reviewed.

13. Missing Items

Customers should check the contents of their delivery against the order they placed.

If an item appears to be missing, customers should contact us and provide sufficient information to allow us to review the order and shipment.

We may request details such as the order information, products received, packaging condition, and any other relevant information needed to investigate the issue.

14. Incorrect Items

If a customer receives an item that is different from the item ordered, they should contact us as soon as reasonably possible.

Customers should avoid unnecessary use of an incorrectly supplied product while the matter is being reviewed.

We will assess the circumstances and provide an appropriate solution in accordance with applicable consumer rights and our relevant policies.

15. Lost Shipments

If a shipment appears to be lost in transit, customers should contact us so that the delivery status can be reviewed.

We may need to investigate the matter using available shipment information before determining whether the parcel has been delayed, misrouted, delivered, returned, or lost.

Any appropriate resolution will depend on the circumstances of the order and the outcome of the investigation.

16. Customer Responsibility

Customers are responsible for monitoring their delivery where shipment information is available and for responding to reasonable delivery instructions or collection notices.

Customers should also ensure that the delivery location is suitable for receiving the parcel.

Failure to provide correct information or follow delivery instructions may result in delays or unsuccessful delivery.

17. Risk and Delivery

Responsibility for the goods will pass in accordance with applicable UK consumer law.

Nothing in this Shipping Policy is intended to reduce or exclude any statutory rights available to customers under applicable law.

18. Order and Delivery Enquiries

Customers may contact us regarding shipping, dispatch, delivery delays, missing parcels, incorrect deliveries, or other delivery-related concerns.

When contacting us, customers should provide enough information to help identify the relevant order and understand the issue.

19. Shipping Policy Changes

We may update this Shipping Policy when necessary to reflect changes in our shipping procedures, operational practices, delivery arrangements, or legal obligations.

The version displayed on the website will apply to relevant orders subject to applicable law.